Terms of Service

1. Your acceptance of these terms

   This document (the “Terms”) governs the relationship between CG Hero Ltd (“CGHero”, “us”, “we” or “our”) and you regarding your access to and use of the online platform currently located at https://cghero.com/ (the “Platform”). The tools, features and functionalities of the Platform are referred to together as the “Platform Services”. If you access or use the Platform or Platform Services, you are a “User”.

   Our registered office is at The Sharp Project, Thorp Road, Manchester, England, M40 5BJ and our registered company number is 10283663. These Terms form a legally binding agreement between you and us. Please take time to read them carefully.

   1. Agreement. By accessing and using the Platform, you agree to these Terms.
   2. Entity Use. If you are employed or engaged by an entity (such as a company or partnership) to use the Platform and/or the Platform Services, these Terms also apply to that entity (your “Business”). For these Terms, "you" refers to you as the User of the Platform and/or the Platform Services, as well as your Business.
   3. Privacy. We collect and process personal data when you use the Platform and the Platform Services. Please see our Privacy & Cookie Policy for more information on how we process your personal data and use cookies.
   4. Contact. If you have any questions about these Terms, please contact us using the details provided at the end of these Terms.

2. Our right to update these terms

   1. Right to Amend. We may amend these Terms from time to time to reflect changes to the Platform, Platform Services, technology, security, our business, best practices, or applicable laws and regulatory requirements.
   2. Non-Material Changes. We may make changes without prior notice where they do not materially adversely affect your rights or obligations. This includes correcting errors, updating references or contact details, formatting or administrative changes, and clarifying existing provisions without changing their substantive effect. Such changes take effect when published.
   3. Material Changes. If a change materially adversely affects your rights or obligations, we will provide reasonable prior notice before it takes effect. Where another provision of these Terms specifies a particular notice period, that notice period will apply.
   4. Required Changes. We may make changes without prior notice where reasonably necessary to comply with law or regulatory requirements, address an urgent security issue, prevent fraud or abuse, or protect the Platform or its Users. Where appropriate, we will notify you as soon as reasonably practicable.
   5. Acceptance of Changes. By continuing to use the Platform after a change takes effect, you will be deemed to have accepted the updated Terms. If you do not agree to a material change, you must stop using the Platform before it takes effect.
   6. Versioning. This version of the Terms is effective as of the date specified at the top of this page. Previous versions can be requested by emailing legal@cghero.com.

3. Registering your account

   1. Eligibility. To access certain parts of the Platform, you must register for an account (an “Account”) by providing personal information, a username, and a password of your choice ("Registration Data"). The Platform and Platform Services are only available to individuals who are 18 years or older.
   2. Business Use. Users must use the Platform Services for business purposes only and not for personal or consumer use.
   3. Accurate Information. Registration Data and any other information or data (including personal data) that you provide to us (together “User Data") must be true, accurate, and kept up to date.
   4. Security. You are responsible for your use of the Platform and keeping your Registration Data secure. If you fail to do so, you are responsible for any unauthorised use of the Platform using your Registration Data. Inform us immediately of any unauthorised use and change your password.
   5. Names and Images. Account and profile names and images must not be obscene or offensive, infringe third-party rights, mislead others about your identity, or be considered inappropriate (at our sole discretion). We may change any element of your Account name, username, or profile image and notify you via email.

4. General Platform Rules

   1. Lawful Use and User Conduct.
      1. You must use the Platform and Platform Services only for lawful purposes and in compliance with applicable laws and regulations.
      2. You must not:
         1. impersonate another person or misrepresent your identity;
         2. use false information or mask your identity, including false email addresses;
         3. harass, intimidate or abuse other Users;
         4. upload or distribute viruses, malware, spyware or other harmful code;
         5. attempt to gain unauthorised access to the Platform, servers or systems; or
         6. copy, decompile, reverse engineer or otherwise attempt to derive the source code of the Platform or its software.
      3. You must not use bots, scrapers, crawlers or other automated tools to extract data or interact with the Platform, except as permitted in writing by CGHero. Standard search engine technologies are allowed.
      4. You must not use the Platform in any way that brings CGHero, the Platform or its community into disrepute or harms its reputation or goodwill, or modify or alter the Platform to falsely imply an association with CGHero.
   2. Shared Environment.
      1. The Platform is a shared environment used by multiple Clients and Heroes. Excessive or inappropriate use by one User may negatively affect others.
      2. CGHero may restrict or suspend access if your use is deemed excessive or inappropriate.
   3. Compliance with Rules.
      1. You must comply with all guidance, notices and policies provided by CGHero relating to use of the Platform and Platform Services.
      2. Breach of this section may result in suspension or termination of your Account.
   4. Availability of the Platform.
      1. No Guarantee of Uninterrupted Service. CGHero will take reasonable steps to ensure the Platform is available, but we do not guarantee that access will be uninterrupted, error-free, or free of defects. Defects may be corrected at our discretion.
      2. Viruses and Security. We do not warrant that the Platform, servers, or emails sent by us are free of viruses, malware, or other harmful components. You are responsible for maintaining up-to-date security protections on your own systems.
      3. Compatibility. The Platform has not been developed to meet individual requirements. We cannot promise it will be fit for your specific purposes or compatible with all hardware, software, or configurations you may use.
      4. Service Changes. CGHero reserves the right to alter, suspend, or discontinue any part of the Platform at any time for technical, financial, or business reasons. Unless otherwise stated, these Terms will continue to apply to any modified or updated version of the Platform.
      5. Limitation. To the extent permitted by law, all warranties, conditions, or guarantees not expressly set out in these Terms are excluded.
   5. Third-Party Links. The Platform and our emails may contain links to websites, applications and other digital properties controlled by third parties. If you choose to visit these properties or use their services, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed there. The availability of links does not imply any affiliation or association.

5. Platform Use

   The Platform Services and any sourcing, production, project management, support or other services made available through CGHero are together referred to as the “Services”.

   1. Definitions.
      1. Client: A User who uses the Platform to source or engage services from one or more Heroes.
      2. Hero: A User, freelancer, studio or other independent business that offers creative, production, technical or related services through the Platform.
      3. Project: A body of work created or administered through the Platform which may contain one or more Tasks.
      4. Task: A defined piece of work or requirement created or administered through the Platform.
      5. Quote: A commercial proposal submitted by a Hero in connection with a Task, including pricing and relevant delivery terms.
      6. Deliverables: The files, assets, materials, work product or other outputs to be provided in connection with a Task.
   2. Finding and Engaging Heroes.
      1. Clients may create Projects and Tasks, search for Heroes, invite particular Heroes to quote, or ask CGHero to source suitable Heroes.
      2. CGHero may identify, invite, shortlist or recommend Heroes based on a Client's requirements.
      3. Heroes may submit Quotes through the Platform and Clients may review and select the Heroes they wish to work with.
   3. Choosing Heroes. Clients should review the information available about a Hero and consider whether their portfolio, skills, experience and availability are suitable for the relevant work. CGHero may assist with sourcing or recommendations but cannot guarantee a particular Hero's continuing availability.
   4. Independent Businesses. Heroes provide their services as independent businesses and are responsible for the work they perform, including their working methods and professional decisions, subject to the agreed brief, specifications, deadlines and reasonable Client feedback.
   5. Working on Tasks.
      1. Work on a Task may begin when a Client accepts a Quote or other commercial terms, or when commencement is otherwise agreed.
      2. Clients and Heroes may communicate and collaborate directly for the purpose of performing and delivering an active Task, including briefs, creative direction, technical requirements, scheduling, feedback, revisions and approvals. This does not permit new work, pricing or payment to be arranged outside CGHero and remains subject to the Non-circumvention section of these Terms.
      3. Where agreed, CGHero may provide production, project management, coordination or other support services for a Project or Task.
   6. API Terms.
      1. Authorised Access Only. Programmatic access to the Platform, Platform Services or related systems through an application programming interface (“API”) is not generally available and is only permitted where CGHero has expressly granted you access and provided the necessary credentials or API key.
      2. Unauthorised Access. You must not attempt to access, query or use any CGHero API, endpoint or related system without our permission, or attempt to bypass any access controls, authentication or usage restrictions.
      3. API Use. Where API access is granted, you must keep your credentials secure and comply with any usage limits, technical requirements or additional terms we provide. We may suspend or revoke API access at any time where reasonably necessary.

6. Content on the Platform

   1. Scope of Content. The Platform allows you to upload User Data, files, design briefs, data sets, images, documents, or similar materials, and to send messages to other Users (“Your Content”).
   2. Assumption of Risk. You use the Platform and any content within it at your own risk.
   3. Prohibited Content. Your Content must not:
      1. be or cause use of the Platform in breach of these Terms;
      2. contain material that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, discriminatory, menacing, scandalous, inflammatory, blasphemous, or in breach of confidence;
      3. be illegal or infringe any rights of any third party; or
      4. be technically harmful (e.g., viruses, Trojan horses, worms, corrupted data).
   4. Content Responsibility. We are not responsible for the content or accuracy of Your Content posted by you or any other User.
   5. Monitoring. We may monitor and review content, but are not obliged to do so. Views expressed by other Users do not represent our views or values.
   6. Portfolio Representations. Your Content may include details about services you can offer and previous work (“Portfolio”). You must accurately represent your involvement in and contribution to Portfolio work. Where work was completed with other people or businesses, you must accurately describe your contribution and have permission to present the work.
   7. Use of AI.
      1. AI Tools. For these Terms, “AI Tools” means artificial intelligence, generative AI or other automated tools used to generate, modify or assist in the creation of content, assets or Deliverables.
      2. Portfolio Work. Where AI Tools have been used in creating work included in a Hero's Portfolio, the Hero must clearly disclose their use and accurately represent their own involvement and contribution to that work.
      3. Project Work. Heroes may use AI Tools in performing work unless the relevant Project, Task or agreed requirements restrict or prohibit their use.
      4. Client Requirements. Where a Client specifies requirements concerning the permitted use or disclosure of AI Tools, the Hero must comply with those requirements. Where disclosure is required, the Hero must accurately describe the extent of AI use in the relevant work or Deliverables.
      5. Responsibility for Work. Use of AI Tools does not reduce the Hero's responsibility to meet the agreed scope, specification and requirements or to comply with the intellectual property requirements of these Terms.
      6. Verification. CGHero may require reasonable information about the use of AI Tools where necessary to verify compliance with these Terms, a Project or Task requirement, or to investigate a complaint or dispute.
   8. Contact Details in Content. Your Content, including Portfolio material, must not contain contact details, external URLs, usernames, QR codes, watermarks or other information that could reasonably enable another User to identify, locate or contact you or your Business outside the Platform, unless CGHero gives prior written consent.
   9. External Portfolios. Portfolio material shared with another User must comply with the Non-circumvention section. You must not share or direct another User to an external portfolio, profile, marketplace page or website unless CGHero gives prior written consent.
   10. Content Retention. We cannot guarantee that Your Content will remain on the Platform indefinitely. We may remove it if it violates these Terms or for business or operational reasons. Keep backups of content you submit.
   11. Infringing Content Notice. Notify us at legal@cghero.com if any of Your Content becomes infringing and provide information to help us identify and remove it.

7. Payments for Services, Plans and Fees

   1. Pricing.
      1. The amount payable by a Client for a Project, milestone or Task will be the price accepted, approved or otherwise authorised by the Client before the relevant work proceeds.
      2. Prices are exclusive of VAT or other applicable taxes unless stated otherwise. Any applicable taxes will be added where required and shown before the relevant work proceeds or on the applicable invoice.
      3. If the scope, Hero, delivery requirements or other agreed terms materially change, the price or timetable may also change. Any material change to the amount payable will be approved by the Client before the affected work proceeds.
   2. Third-Party Payment Processing. Payments associated with Projects and Tasks may be processed using third-party payment service providers, banks, merchant acquirers or electronic money institutions. Those providers supply payment-processing functionality and may apply their own terms, charges, identity checks or verification requirements.
   3. Client Payments. Unless CGHero expressly agrees otherwise in writing, amounts charged to a Client for a Project, milestone or Task are payable to CGHero for the services supplied in connection with that work, including relevant talent sourcing, production, project management, administration, Platform and support services.
   4. Hero Payments. Heroes will be paid the amount agreed for their work in accordance with the relevant Quote, Task and any applicable acceptance or dispute process.
   5. Currency. Unless otherwise stated, the default currency on the Platform is US Dollars. CGHero may support other currencies from time to time.
   6. Account Balances. Any balance displayed in your Account is a record of amounts credited, payable, refundable or otherwise attributable to you in connection with Projects, Tasks and Services. It is not a bank account, payment account, savings account or stored-value facility provided by CGHero and does not bear interest.
   7. Payment Holds and Deductions. CGHero may delay, withhold, reverse or adjust a payment where reasonably necessary because of a dispute, refund, chargeback, suspected fraud, sanctions or legal compliance requirements, payment-provider restrictions, incorrect payment details, suspected breach of these Terms, or amounts lawfully due from the relevant User to CGHero. Where appropriate, we will explain the reason for the hold or adjustment.
   8. Plan Types. CGHero may offer the Platform Services on a subscription or other specified basis (a “Plan”). Plans may require payment of fees (“Plan Fees”). You will be informed about applicable Plan Fees before signing up.
   9. Inclusions and Limits. Details of what your Plan includes and any limits of usage will be available to you before signing up.
   10. Payment. When subscribing to a paid Plan, you may be required to provide a valid payment method (“Payment Method”). We will charge applicable Plan Fees to your Payment Method in accordance with your Plan. You are responsible for keeping your Payment Method details up to date and confirming that you are authorised to use it.
   11. Failed Charges. If we are unable to charge your Payment Method and you do not cancel your Plan, we may restrict access and continue to attempt to charge you until a valid Payment Method is charged.
   12. Fee Changes. If you are on a paid Plan, you will receive written notice at least 30 days before any changes to your Plan Fees. If you do not agree, you can cancel before the change takes effect.
   13. Renewal and Cancellation. Unless specified otherwise in your Plan, your Plan will continue on a rolling basis until terminated by us or cancelled by you in accordance with the Plan terms.

8. Non-circumvention

   1. On-Platform Relationship. For each Relationship, services involving another User introduced, identified or engaged through CGHero must continue to be arranged and paid through CGHero during the Non-Circumvention Period unless CGHero gives prior written consent or the applicable Conversion Fee has been paid.
   2. Direct Collaboration. Nothing in this section prevents Clients and Heroes from communicating or working directly with each other for the purpose of delivering an active Task. However, direct collaboration must not be used to move new work, pricing or payment outside CGHero.
   3. Non-Circumvention Period. The Non-Circumvention Period lasts for two years from the start of a Relationship and applies to the Relationship rather than an individual Task. Completion or cancellation of a Task does not end this obligation.
   4. No Circumvention or Referral. During the Non-Circumvention Period, you must not directly or indirectly arrange, provide, procure or accept services or payments with another User outside CGHero, or refer or redirect that User to another person, business or account for the purpose of avoiding CGHero.
   5. External Identification. You must not use information obtained through the Platform to identify, locate or contact another User outside CGHero for the purpose of arranging or providing services outside CGHero. Portfolio and work examples should be shared through the Platform unless CGHero agrees otherwise.
   6. Breach Consequences. Breach of this section is a material breach and may result in suspension or termination of your Account. If a Relationship is moved outside CGHero without consent during the Non-Circumvention Period, the applicable Conversion Fee becomes due.
   7. Conversion Fee. The “Conversion Fee” is 13.5% of the relevant Hero's or studio's estimated earnings over a 12-month period, subject to a minimum fee of $1,000 per Relationship. Estimated earnings will be calculated using the highest hourly rate quoted, agreed or paid in connection with the Relationship multiplied by 2,080 hours. Where no hourly rate exists, CGHero may reasonably estimate an equivalent annual amount based on the value and frequency of work.

9. Acceptance of Deliverables

   1. Custom Work Acknowledgment. By accepting a Quote or Task, the Client acknowledges that the work may be bespoke and produced for the Client's specific requirements.
   2. Acceptance Standard. Deliverables will be considered accepted if they materially conform to the agreed scope, specification and requirements for the relevant Project, milestone or Task, regardless of subjective preferences or aesthetic judgments of the Client.
   3. Unresponsive Client. If agreed work has been delivered and the Client is unresponsive for 14 consecutive days, CGHero may treat the relevant Deliverables as accepted, close the Task and release or settle amounts due.
   4. Timely Feedback. Clients must provide timely instructions, approvals and feedback and give the Hero and, where relevant, CGHero a reasonable opportunity to address material issues.

10. Intellectual property rights

    1. CGHero Platform IP. CGHero or its licensors owns all Intellectual Property Rights in the Platform, Platform Services and related materials and know-how (“CGHero IP”).
    2. Client Materials. A Client retains ownership of materials it supplies for a Project or Task. The Client grants CGHero and the relevant Heroes permission to use those materials only as reasonably necessary to perform the relevant work.
    3. Task Deliverables. Unless otherwise agreed in writing, Intellectual Property Rights in Deliverables created specifically for a Client will transfer to the Client when the relevant Project, milestone, Task or separately priced portion of the work has been paid for in full. Until then, the Client may use the relevant Deliverables only for review and approval purposes.
    4. Hero Rights. Heroes must only use material they own or have permission to use and must have the rights and permissions necessary to give effect to the ownership or licence arrangements agreed for the Task.
    5. Third-Party IP. Where Deliverables contain third-party materials, software, fonts, stock assets or other third-party Intellectual Property Rights, the Client receives only the rights available under the applicable third-party licence.
    6. Access Controls. We may provide privacy and security features to control access to Your Content. You are responsible for applying those settings appropriately.
    7. Licence to CGHero. By uploading Your Content other than Client confidential materials or Task Deliverables, you grant us a worldwide, non-exclusive, transferable, royalty-free licence to use, host, store and display that content as reasonably necessary to operate, provide and promote the Platform and Platform Services, subject to applicable privacy and confidentiality obligations.
    8. Usage Data. CGHero may collect and use anonymised or aggregated non-personal data about Platform usage to operate, analyse, secure and improve the Platform and Services.
    9. Reservation of Rights. Except as expressly set out in these Terms, no rights in CGHero IP are granted. All rights not expressly granted are reserved.
    10. User Licence. Subject to your compliance with these Terms, CGHero grants you a revocable, limited, non-transferable licence to access and use CGHero IP solely to use the Platform and Services.

11. Confidentiality

    1. Use and Protection. You may access non-public information designated as confidential or reasonably considered confidential ("Confidential Information"). Do not use or disclose it except as reasonably necessary in connection with your use of the Platform or the provision or receipt of Services through CGHero. Protect it with at least reasonable care.
    2. Exclusions. These obligations do not extend to information that is public other than through breach; was developed independently without using Confidential Information; was disclosed lawfully by a third party; or must be disclosed by law.

12. Refunds, Disputes and Resolution

    1. Refunds.
       1. Refund Eligibility. Refunds or credits will only be considered where the Services or Deliverables provided for the relevant Project, milestone or Task materially fail to conform to the agreed scope, specification or requirements.
       2. Remedies. If material non-conformance is demonstrated, CGHero may, as appropriate, arrange for the affected work to be corrected or re-performed, provide a reasonable credit, or provide a refund limited to the amount paid for the affected work. In no circumstances will a refund exceed the amount paid by the Client for the affected work.
       3. Non-Refundable Commencement. Except as expressly provided in these Terms, amounts paid for a Project, milestone or Task are non-refundable once the relevant work has commenced.
       4. No-Refund Scenarios. Refunds will not be granted where the Client fails to provide timely feedback or approvals; decides they no longer require the work; undertakes the work themselves or assigns it to another provider; or uses the Deliverables in any way after requesting or receiving a refund.
       5. Refunded Deliverables. Where a refund is issued, the Client must immediately cease all use of the Deliverables covered by that refund and must not use, reproduce or exploit the refunded work in any form. Any continued use of refunded or unauthorised work shall constitute a material breach of these Terms and may result in liability for damages and suspension or termination of the Client’s Account.
    2. Resolving Issues. Clients and Heroes should communicate reasonably and try to resolve ordinary creative, technical, scheduling or delivery issues directly. CGHero may provide support or coordinate resolution, particularly where CGHero is providing managed production or project management services.
    3. Unresponsive Hero. If a Hero becomes unavailable or unresponsive and agreed work has not been delivered or material feedback remains unresolved, CGHero may assist with resolution, replacement, credit or refund as appropriate to the circumstances.
    4. Dispute Window. A Client should raise a Dispute within 7 days after the relevant work is delivered or, if the work has not been delivered, within 14 days after the applicable delivery date or Task assignment. The Client must provide reasonable details of the issue.
    5. Communications and Evidence. CGHero may take into account relevant instructions, approvals, feedback, files, messages and project records. If material communications take place outside the Platform, Users may be required to provide those records.
    6. Non-Qualifying Disputes. A Client is not entitled to a refund merely because it no longer requires the work, changes creative preference, undertakes the work itself, appoints another provider, or requests changes outside the agreed scope.

13. Termination or suspension

    1. Immediate Suspension. We may, at our sole discretion and without liability to you, immediately terminate or suspend your Account, or block your use of the Platform, if we reasonably consider that:
       1. you have violated these Terms; or
       2. you have violated any of our policies.
    2. Plan Fees on Termination. If we terminate your Account on these grounds, you are not entitled to a refund of Plan Fees already paid, except where required by law.
    3. Effect of Suspension. If your Account is suspended, you will not be able to use the Platform during the suspension.
    4. Platform Discontinuation. We may also terminate or suspend your Account:
       1. if we decide to no longer provide the Platform for technical, financial or legitimate business reasons; or
       2. for any reason on 30 days’ notice to you.
    5. Regional Availability. We may cease to make the Platform available in any territory or region at any time without notice.
    6. Existing Obligations. Termination or suspension does not affect amounts, rights or obligations which arose before it took effect.

14. Indemnity and Liability

    1. Indemnification. You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of these Terms, or your infringement of any law or the rights of a third party when using the Platform and/or Platform Services.
    2. Set-Off. We may set off any amount otherwise due and payable to you by CGHero against any amount due and payable by you to CGHero, to the extent permitted by law.
    3. Business Use. The Platform and Services are provided for business use only.
    4. Exclusion of Implied Terms. All warranties, representations, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
    5. Services and Outcomes. CGHero is responsible for the services it expressly agrees to provide. Heroes are responsible for the work they perform. Unless expressly agreed for a Task, no particular commercial, financial, marketing or business outcome is guaranteed.
    6. Liability Cap. Subject to liabilities that cannot lawfully be limited or excluded and any refund properly owed under these Terms, CGHero's total aggregate liability arising out of or in connection with these Terms, the Platform or Services will not exceed the greater of the total amounts paid by you to CGHero in the 12 months immediately preceding the event giving rise to the claim and £100.
    7. Excluded Losses. To the fullest extent permitted by law, CGHero will not be liable for indirect or consequential loss, or loss of profit, revenue, business, opportunity, anticipated savings, goodwill or data.
    8. Non-Excludable Liabilities. Nothing in these Terms limits or excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

15. Deleting Your Account

    1. Requesting Deletion. You may request deletion of your Account at any time by contacting CGHero Support by email at support@cghero.com. Once a request is received, we will begin processing the deletion.
    2. Removal of Content. Your Content will be permanently deleted within 30 days of confirmation of your request, subject to retention of limited metadata for audit, compliance, or accounting purposes.
    3. Irreversibility. Once your Account and associated Content are deleted, they cannot be recovered. We recommend you keep copies of any important Content before requesting deletion.
    4. Effect of Termination. Deleting your Account will immediately terminate your agreement with CGHero and end your access to the Platform and Services. Any outstanding obligations, including payments or liabilities incurred prior to deletion, will continue to apply.
    5. Exceptions. CGHero may retain information where necessary to comply with legal obligations, resolve disputes, enforce our agreements, or protect CGHero’s legal rights.

16. Other Terms, Notices and Concerns

    1. Task-Specific Terms. A Quote, proposal, order, statement of work or other written terms may set out specific scope, pricing, timing, deliverables or other requirements for a Project or Task. If those terms expressly conflict with these Terms, the task-specific terms will apply to that Project or Task to the extent of the conflict.
    2. Assignment. We can transfer our contract with you to another organisation. We will let you know if we plan to do this. You can only transfer your contract with us if we agree.
    3. Force Majeure. We're not responsible for delays outside our control. We will try to contact you as soon as possible and use reasonable endeavours to reduce any delay.
    4. No Waiver. Even if we delay in enforcing this contract, we can still enforce it later.
    5. Severability. If a court invalidates some of this contract, the rest will still apply.
    6. Third-Party Rights. Nobody else has any rights under this contract.
    7. Governing Law and Jurisdiction. These Terms are governed by English law. Any disputes or claims will be exclusively settled by the courts of England and Wales.
    8. Notice. Notices from you to us must be sent to legal@cghero.com. We will notify you through the Platform or using the contact information you provided during registration. Notice is considered received immediately upon posting on the Platform, 24 hours after sending an e-mail, or three days after mailing a letter.
    9. Raising Concerns. If you have any questions, comments, or complaints about the Platform or any of our Platform Services, please contact our Support Team at support@cghero.com.

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