All projects paid through our platform come with our full Payment Protection, offering peace of mind to clients and Heroes.
The scope of work and deliverables for the project tasks are agreed upfront before the task begins and funds are deposited to start the work. The payment is held securely until the Hero has delivered the work to the agreed deliverable and marked as complete by the client. Once complete, we automatically transfer the pending funds to the Hero account.
Each task works as a milestone with funds for each stage held securely until completion. It is recommended that additional tasks are created in cases where there is additional work outside of the original scope, or it is found that more time is needed to produce the work.
In the unlikely event that the project does not go as expected and either client or Hero are not satisifed with the progress, a mutual cancellation request can be made. If approved, a full or partial refund can be made. In cases where this cannot be agreed, the CGHero team will review the project and determine the appropriate course of action.