Frequently Asked Questions

Clients

How does CGHero work?

CGHero is an online outsourcing platform designed to provide customers with computer graphics services from an exclusive selection of skilled artists. Clients can post their custom requests to CGHero and artist will provide quotes or alternatively, clients can look through the artist directory to see all approved artists and get in contact to ask for a quote directly.

For more info, visit the How It Works? page for more details.

I'm unfamiliar with outsourcing art, can CGHero help?

Absolutely, we understand that finding the right artists for the job, providing feedback and getting the art you need, can be challenging.

If you do not wish to manage the process of sourcing an artist, our team are on hand to help you get the service you require (additional cost may apply).

What payment methods does CGHero accept?

We accept payment by Visa, MasterCard, American Express, PayPal, check and wire transfer.

Please contact us if you would like to send payment via check or wire transfer. On successful receipt of the funds, your account will be credited with the payment amount.

When will the freelancer commence work on my project?

Freelancers will commence work on your project as soon as you have accepted the freelancers bid and have made the payment. The funds will be sent and held by CGHero until the project is successfully complete.

I have accepted an artists quotes but I am still getting bids

Although you may have approved artists to start working on your project, the request will still be open for bids until you stop postpone bidding. This can be done by clicking the ‘Stop’ button on the dashboard next to your request. This can also be restarted if needed.

Freelancers

How do I post a bid to a customer request?

Before a freelancer can post a bid to a customer request, they must first apply to become an approved artist on the site.

What information do I need to provide to become and approved artist?

To become an approved artist you will need to pass the review stage. You will need to provide the below details for review:

– A link to your portfolio showing a high standard of work.

– A list of your skills that you can offer

– A list of the software that you can use.

What are the commission rates?

A 25% commission is deducted upon successful completion of services and projects sourced through CGHero.

What is the cost for becoming an approved artist?

There is no cost. It is completely free to post your profile to CGHero. You will need to become an approved artist before you can take advantage of all the free features that come with an artist account.

Why is my profile not displayed on the Meet the Heroes page?

At CGHero, we are looking for the very best artist in the world and all artist that sign up will need to be reviewed by our Quality Assurance Team to ensure that your profile fits within our expectations.

What payout methods are supported?

We currently support the following payment methods:

  • PayPal
  • Payoneer
  • International Wire Transfers
  • UK BACS, CHAPS and Faster Payments*

* Faster Payments are available to eligible UK bank account holders only

What fees are charged for payment methods?

We do not charge fees for PayPal, Payoneer or standard UK bank transfers (faster payments when applicable). However, fees may be charged for receiving or withdrawing funds from your account.

UK CHAPS payments can be requested at an additional cost of £25. This payment method guarantees your funds to arrive the same day. This option is only available to UK residents with a UK bank account.

Payments to international bank accounts are subject to fees of $32.27. Additional costs may be incurred by your local bank. It is important to check with them before receiving an international payment. Please also make sure that your bank information is correct as additional costs and delays may occur if the information is incorrect.

Helpful Links:

How frequently are payouts sent?

You decide when you would like to be paid. Simply proceed to withdraw funds page and enter the amount you would like to withdraw from your available balance.

What does "Payment Pending" mean on that project I have been accept to do?

This means that you have been accepted for the job, but CGHero has not received payment from the client. We would recommend artists do not commence work on any projects until the payment has been received for the project. CGHero is unable to provide any protection for any loss made before payment has been received.

I have submitted a quote, why haven't I heard anything back yet?

When a quote is received, the client has the decision to Accept, Reject, or do neither. Your quote will typically only be rejected if the client does not feel it is suitable for the project and does not wish to proceed. If you are not contacted, this is perfectly normal. Typically, you will only be contacted by the client if they are interested in working with you on their project.