Frequently Asked Questions

Popular help topics for clients & freelancers


Managing your projects and remote project team using the platform

CGHero is an online outsourcing platform designed to provide customers with computer graphics services from an exclusive selection of skilled artists. Clients can post their custom requests to CGHero and artist will provide quotes or alternatively, clients can look through the artist directory to see all approved artists and get in contact to ask for a quote directly.

For more info, visit the How It Works page for more details.

Absolutely, we understand that finding the right artists for the job, providing feedback and getting the art you need, can be challenging.

If you do not wish to manage the process of sourcing an artist, our team are on hand to help you get the service you require (additional cost may apply).

CGHero adds a margin of 20% to projects successfully completed through the platform. Unlike other freelancer sites, CGHero does not charge any payment processing fees or any other hidden fees, just a simple flat rate.

CGHero calculates VAT for EU and UK permanent residents and businesses. EU individuals, UK residents and UK businesses are subject to 20% VAT. EU businesses with a valid tax ID are not required to pay VAT.

We accept payment by Visa, MasterCard, PayPal and wire / bank transfer.

Please contact us if you would like to send payment via wire / bank transfer. On successful receipt of the funds, your account will be credited with the payment amount.

Freelancers will commence work on your project as soon as you have accepted the freelancers bid and have made the payment. The funds will be sent and held by CGHero until the project is successfully complete.

Although you may have approved artists to start working on your project, the request will still be open for bids until you stop postpone bidding. This can be done by clicking the ‘Stop’ button on the dashboard next to your request. This can also be restarted if needed.

Of course! If needing multiple artists to work on one project request, you will need to just find the quote you received from the 2nd artists and accept and make payment. This will create a separate project for that artist under the same request title. If you need any assistance with this, please contact the CGHero Support Team

Not a problem. The CGHero Team will be more than happy to assist you in finding the right artists. Please contact the CGHero Support Team and we will discuss your needs and get to work finding the right artists.


Finding projects through to receiving payment.

To become an approved artist you will need to pass the review stage. You will need to provide the below details for review:

  • Links to your portfolio that clearly demonstrate a high standard of work.
  • List of the skills that you are able to provide
  • List of the software that you are proficient in

Before a freelancer can post a bid to a customer request, they must first apply to become an approved artist on the site.

Unlike most freelance sites, CGHero does not take any commission or fees from our Heroes. Instead, a flat 20% margin is applied for clients on successful completion of projects.

At CGHero, we are looking for the very best artist in the world and all artist that sign up will need to be reviewed by our Quality Assurance Team to ensure that your profile fits within our expectations.

There is no cost. It is completely free to post your profile to CGHero. You will need to become an approved artist before you can take advantage of all the free features that come with an artist account.

We currently support the following payment methods:

  • PayPal
  • Payoneer
  • UK BACS, CHAPS and Faster Payments*

* Faster Payments are available to eligible UK bank account holders only

To request funds to be send to your account you will need to click on the “Withdraw Funds” section in the left hand menu bar on the dashboard. From here, you will then need to click the “Withdraw Money” button which will allow you to add the amount you wish to withdraw and click “Withdraw”.

We do not charge fees for PayPal, Payoneer or standard UK bank transfers (faster payments when applicable). However, fees may be charged for receiving or withdrawing funds from your account.

UK CHAPS payments can be requested at an additional cost of £35 (GBP). This payment method guarantees your funds to arrive the same day. This option is only available to UK residents with a UK bank account.

Payments to international bank accounts are subject to fees of $32.27. Additional costs may be incurred by your local bank. It is important to check with them before receiving an international payment. Please also make sure that your bank information is correct as additional costs and delays may occur if the information is incorrect.

Helpful Links:

Payment requests can be made at anytime and the CGHero Team will process these on Wednesday’s each week. There may be some instances where we are able to process these sooner.

This means that you have been accepted for the job, but CGHero has not received payment from the client. We would recommend artists do not commence work on any projects until the payment has been received for the project. CGHero is unable to provide any protection for any loss made before payment has been received.

When a quote is received, the client has the decision to Accept, Reject, or do neither. Your quote will typically only be rejected if the client does not feel it is suitable for the project and does not wish to proceed. If you are not contacted, this is perfectly normal. Typically, you will only be contacted by the client if they are interested in working with you on their project.