Customer Success Ambassador

Manchester, UK, Full Time.

Email applications to: careers@cghero.com

As the Customer Success Ambassador at CGHero, you will be the face of the CGHero brand to our customers. It will be your responsibility to ensure that customers have a great experience when using CGHero and that they’re aware of the help that is available to them. You’ll be working closely with the team to help accelerate CGHero sales and meet our customer acquisition goals.

It will be your goal to get inside the customer's heads, to understand them, so that you can be their voice, ensuring their feedback is related to the whole team and effectively communicating their likes, worries, and concerns.

Responsibilities:

  • Communicate with our customers and offer them assistance to navigate the platform.
  • Building strong relationships with new and existing clients.
  • Present the feedback from customers to the team, in a clear and analytical manner.
  • Answer support questions on the phone and via email or our chat system, intercom.
  • Review current projects and provide feedback and assistance to the customer to improve the quality of the post and when appropriate close the project.
  • Ensure that the customer has a clear understanding of what the platform can provide them and manage their expectations.
  • Write instructional documents to help users navigate the platform and / or record videos that do the same.

Requirements:

  • Clear communication skills, both written and verbal.
  • A keen eye for detail and excellent organisational skills.
  • Previous experience in a role that provided some form of customer service.
  • Skills and experience with computer software such as google sheets, google documents.
  • Highly motivated with the desire to help others and ensure their needs are met.
  • Self-motivated and positive attitude with the ability to work under your own steam and prioritise tasks.

Bonus points:

  • Experience with CGI / 3d would be a plus but is not essential.
  • Previous experience with writing procedure notes and guidance documents.
  • Previous experience creating video content for instructional purposes.

Interested? Contact us:
careers@cghero.com


CGHero was founded in July, 2016 by lifelong friends and 3D industry professionals, Chris Lawrence and Jonathan Lloyd. Frustrated with existing freelance platforms, they set about creating a better alternative, one with a strong sense of community at it's core and a unique focus on the production of CGI.

Since our launch in July 2016, CGHero has received an amazing reception from artists and customers around the world. The CGHero community now includes hundreds of talented and passionate freelance CG artists. Together, we have helped companies of all sizes to source awe-inspiring CGI for everything from marketing and advertising products and services to assets used in the production of films and games.

Ensuring a diverse and inclusive workplace where we learn from each other is core to our values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at CGHero.